Collections Representative Employee

UnitedHealth Group

Employee

TELECOMMUTE – US National

4/30/22

Job Description

Title:Collections Representative – Remote

United States

Job Category:Customer Service and Claims
Job Type:Full-time
Job Description:

You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

Healthcare isn’t just changing. It’s growing more complex every day. ICD – 10 Coding replaces ICD – 9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that’s what fueled these exciting new opportunities.

Who are we?Optum360. We’re a dynamic new partnership formed by Dignity Health andOptumto combine our unique expertise. As part of the growing family ofUnitedHealth Group, we’ll leverage our compassion, our talent, our resources and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide.

If you’re looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It’s an opportunity to doyour life’s best work.SM

It takes a special person to be effective in stressful situations. In fact, it takes a gifted, diplomatic and persistent person who can see past the challenge to a successful outcome. If that’s you, get with us because this role atUnitedHealth Groupis all about special. You’ll consult directly with our customers who have outstanding medical bills to identify reasons for late payments and set up payment plans that are mutually agreeable. It’s an important role and it will take all of your skills. Join us and discover the exceptional training, support and opportunities to grow that you’d expect from a Fortune 10 company.

We offer 3 to 5 weeks of paid training. The hours during training will be 8:00am to 5:00pm, Monday to Friday. Training will be conducted virtually from your home.

This position is full-time (40 hours/week) Monday to Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:00am 5:00pm. It may be necessary, given the business need, to work occasional overtime or weekends.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

Perform research on various computer systems and document customer information regarding current status, payment expectations, notes of conversations and other relevant information

Use mail, email and phones to contact customers to discuss, negotiate payment and resolve outstanding medical bill accounts and balances

Obtain agreement on potential balance payoff and/or payment terms within stated level of authority and guideline limits

Prepare and submits reports to internal management on status of outstanding medical bills and proposed/planned payment settlement details

This is a challenging role that requires providing best in class service to our customers during their times of difficulty. It’s a fast-paced environment that requires focus and ability to multi-task throughout the day. This is a 40-hour, full time role working flexible shifts, sometimes including evenings or Saturdays. We require our employees to be flexible enough to work any shift, any day of the week during those hours.

You’ll be rewarded and recognized for your performance in an environment th…

Collections , Call Center , Customer Service , Medical & Health , Medical Billing

US National