US National – Telecommute
Client Care Counselor
Permanent, Full Time
As a Client Care Counselor, you will manage clients facing urgent or crisis situations requiring immediate attention via telephone or chat modalities.
Taking care of our clients’ means evaluating needs, assessing risks, crisis containment, assisting in single sessions and providing necessary resources to resolve challenges.
Providing telephone based clinical assessments & referrals, or assessments & short-term problem solving, to EAP users across the country.
Providing troubled employee consultations & critical incident stress management for client organizations.
Conducting Problem Gambling assessments & referrals on several state-specific Problem Gambling Help Lines.
Participating in clinical staffing & in-house trainings.
Strong emphasis on customer service in dealing with employees of client organizations, Human Resources/Managers of client organizations, contracted affiliate counselors, gamblers and concerned others, insurance companies and more.
Tracking cases to ensure connection with the appropriate referral
Assisting contracted Affiliate counselors with inquiries regarding referrals
Troubleshooting on various issues including technical/website questions from affiliate counselors
Clinical Associates are strongly encouraged to achieve independent licensure.
Succeeding as a Client Care Counselor will require the following core qualifications and skills:
A Master’s Degree in Counseling Psychology, Social Work, or another clinical counseling field
Ability to multi-task and provide clinical behavioral health services
Excellent risk assessment skills, and an ability to adapt quickly to a client’s changing needs
Strong clinical judgment and an understanding of your responsibilities with confidentiality
Experience working with substance-related & addictive disorders is an asset
Strong organization skills, ability to follow-up on cases to ensure connection to referrals
For this role, bilingualism in Arabic, Cantonese, Hindi, Japanese, Korean, Mandarin, Portuguese, Spanish and English isn’t required, but it is an asset.
Characteristics of a Client Care Counselor:
Successful candidates are:
Passionate about helping others
Great on the phone and dedicated to providing a meaningful counseling experience
Empathic and excellent at listening actively
Go-getters, results-oriented and good-natured
Happy to work for a successful company that promotes from within
Glad that our office is located in the heart of the city and easy to access by public transportation.
Knowledge of File Maker and ability to learn a proprietary case management system.
The benefits of working here:
A robust training program to prepare you for your role
Growth opportunities in a company that promotes from within
To work for a company that values employee engagement, innovation and client service excellence
Social Work , Medical & Health , Case Management , Mental Health