TELECOMMUTE – Greensboro, NC
Remote Claims Specialist
Greensboro NC, USA
Job Reference : US45BDLM_BH3703166
Work Type: Full Time
Employment Type: Temporary
Career Level: Experienced (Non-Manager)
Kelly? Professional & Industrial, we’re passionate about helping you find a job that works for you. How about this one? We’re seekingRemoteClaims Examiner for an industry-leading financial company in Greensboro, NC. t’s all about finding the job that’s just right.
Pay Rate:$17.30 per hour
What’s a typical day as a Claims Examiner? You’ll be:
Performs task by applying core knowledge obtained from the role and acquires increasingly more knowledge to apply in the role.
Processes assigned claims for payment or denial in accordance with established procedures and guidelines, in a timely manner and meeting departmental quality/production standards.
Reviews and provides specific information to questions/concerns from internal/external stakeholders (e.g. internal partners, policyholders, brokers, etc.) by applying core knowledge obtained for the role.
Applies core knowledge obtained for the role to effectively communicates verbally and in written form with internal/external stakeholders to obtain needed information while maintaining a professional demeanor in all interactions.
Reviews submitted claim information for payment.
Ensures the accuracy and completeness of submitted claims.
Escalates claims issues or concerns to senior team members and/or management.
Demonstrates solid relationship management skills with internal and/or clients (e.g. management, peers, colleagues, customers, etc.).
Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.
Meets or exceeds departmental quality and service standards.
Works overtime as needed.
Delivers routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately.
Makes routine & non-routine decisions under close supervision, applying limited discretion within role except for matters of significance which affect the business as a whole or a significant part of it, in accordance with established procedures/guidelines
Provides superior customer service to internal and/or external stakeholders, recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to meet customer needs.
Recognizes general issues/concerns for assigned area(s), explains effect on the customer’s service experience, and suggests process improvements.
If this sounds like a role for you, please read on!
Skills and Requirements:
High school diploma or GED required.
2-3 years’ experience processing high-volume claims.
Ability to work in a fast-paced environment
Proficient with Microsoft Office tools, ICAS & AWD (preferred.
Demonstrates strong interpersonal skills with a collaborative style.
Demonstrates strong organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.
Detail-oriented with good analytical and organizational skills.
Administrative , Virtual Admin , Insurance , Insurance Claims , Customer Service