TELECOMMUTE – US National
Title: Chargebacks Analyst (PayPal Specialist)
WHO WE ARE:
ActBlue builds and maintains a powerful online fundraising platform for Democratic campaigns, progressive organizations, and nonprofits working to create a better future. We put power in the hands of small-dollar donors by making it easier for grassroots supporters to make their voices heard and by helping thousands of groups from presidential candidates to environmental organizations build people-powered movements.
We’re a nonprofit organization, and our team has a big impact on the future of our country. Each and every one of us, from the political activists to the tech innovators to the customer service pros, is fully committed to our mission.
The Operations Team ensures the smooth functioning of one of the most complex political financial operations in the country. The ActBlue fundraising platform processes countless donations on a daily basis, and this requires a high level of oversight and management. As part of the Operations Team, the Chargeback Analyst will be responsible for responding to and tracking transaction disputes from PayPal and our various credit card processors. Efficient, accurate responses to disputes allow us to appropriately mediate any issues donors may have. We handle sensitive data through various financial interfaces, and the ideal candidate knows that this work requires serious attention to detail, thoroughness, and discretion.
By helping resolve any issues that arise from donations, this role is crucial in making sure we consistently provide the best service to the Democratic campaigns, progressive organizations, nonprofits, and small-dollar donors relying on us every day. This is a fully remote, full-time position with a flexible schedule. Applicants must be able to work 40 hours per week, with more hours and overtime available during certain predetermined times throughout the year.
Manage a daily queue of incoming online dispute inquiries from PayPal.
Gather appropriate donation documentation and provide a compelling response to requests from banks for information.
Ensure that direct donor communication is appropriately redirected to our Customer Service team.
Maintain our documentation system to ensure that all funds are appropriately allocated and more complex cases are surfaced to the team for further review.
Track dispute results and translate them into metrics to help us improve our processes.
Collaborate and coordinate with other remote coworkers on the Chargebacks Team.
Additional projects as needed.
Organized and efficient: Due to the nature of this work, you will always have a deadline to hit this role is perfect for someone who has a serious knack for managing their time and workload effectively.
Adaptable: We work in external processor environments, which for this position includes PayPal. Any updates to their functionality results in our team adapting to those changes with enthusiasm.
Highly detail-oriented: This work is repetitive and involved, and it is absolutely crucial to our organization’s success. We need someone who has an unwavering attention to detail. Comfort and familiarity with data entry and/or numbers-based work is preferred.
Comfortable going solo: You will be working remotely and on a flexible schedule, which means that you’ll largely be managing your work independently. Y…
Client Services , Accounting & Finance , Nonprofit & Philanthropy , Fundraising , Analyst