SAIC – Science Applications International Corporation
SC Candidates need to be able to work in the City or State specified – Telecommute
CHANGE MANAGEMENT COORDINATOR (TELEWORK)
Job ID: 446922
Location: FLEXWORK, SC, United States
Category: Information Technology
Subcategory: Bus Proc Analyst
Shift: Day Job
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Public Trust
Potential for Teleworking: Yes
The Change Management Coordinator is responsible for planning and coordination of day-to-day activities required to carry out, monitor and report on the IT Infrastructure Library (ITIL) Change Management process for which they are responsible.
This is a remote/telework position.
Oversees the design, documentation and communication of the Change Management process. Mentors peers in process policies, procedures and standards.
Develop, maintain and support a Change Management process to include:
Initial review, recording and filtering of change requests.
Establishment of a Core-CAB and ancillary members.
Assess/Evaluate required changes based on impact, risk, resources and make recommendations to the appropriate change authority.
Facilitate the change authorization process and maintain a change schedule and projected service outage register/report.
Monitor the release and deployment process and report issues to the CAB and Change Authority.
After Build/Testing is completed, ensure that formal authorization to deploy is granted and a remediation/back-out plan is in place before changes are released into production.
Conduct a Post Implementation Review and closure of the change to include a verification that all testing, configuration, asset and service related information is updated.
Ensures that the scope of Change Management (what changes and releases are controlled by the process) is well documented and communicated.
Maintains the list of pre-approved (?standard?) change models.
May lead multiple Change Advisory Board (CAB) meetings and the Emergency CAB meetings and is responsible for updating change and release records with approval decisions.
Maintains and publishes the Change Schedule, ensures future changes are properly communicated and that any required input from impacted parties has been obtained.
Works closely with SACM, Engineering Team, Problem and Incident Management staff to ensure that service impacts from proposed changes can be accurately assessed and that a trusted source of the currently approved and actual configuration information is available.
Monitors and reports on enterprise-wide process compliance and works with line managers to address issues with proper process execution
Participation in IT service continuity and DR planning.
Required Education & Experience:
Bachelors and five (5) years or more experience; Masters and three (3) years or more experience; PhD and 0 years related experience. May accept experience in lieu of degree.
5 years of previous Change Management Experience or equivalent
2+ Experience in ITIL Service Management processes including: Incident, Problem, Change, Release Management, Service Portfolio, Service Catalog, IT Asset, and Capacity.
Experience implementing change control/management programs from the ground up, including resourcing and deployment planning.
Experience in leading people through change, while maintaining the ability to adjust to rapidly changing technology, and to make decisions with limited information.
ITIL V3 Foundation certification and ITIL Capability certification in Release, Control and Validation (preferred).
Ability to obtain & maintain an EPA Public Trust security clearance.
Desired Qualifications, Skills, & Attributes:
Strong knowledge of Change Management best practices
Broad knowledge of IT infrastructure such as network, corporate systems, and other various areas
Excellent written and verbal communication skills
Excellent organizational and probl…
Computer & IT , IT Consulting , Operations , Project Management , Analyst
SC Candidates need to be able to work in the City or State specified