Call Center Representative Employee

Ascension Health

Employee

TELECOMMUTE – Troy, MI

4/3/23

Job Description

Call Center Representative

Troy, Michigan

Patient Services

237885

Job Description

Details

Department:Member Services, Benefit Elevation, Call Center

Schedule:8-hour day shift, Monday – Friday, Fully Remote

Facility:Automated Benefit Services (ABS)

Benefits

Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community

*Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: PRN, Short-Term Option, etc.). Connect with your Talent Advisor today for additional specifics.

Responsibilities

As a Call Center Representative, you’ll answer incoming calls and perform triage of inquiries.

Respond to telephone and/or Internet inquiries from customers seeking information and/or resources, following a set standard.

Collect relevant caller data to assist with measurement, tracking and reporting activities.

Track inquires, questions and answers and provide resolution.

Perform additional clerical duties as assigned.

Calculate pension benefits and payment worksheets with a high degree of accuracy.

Verify and audit benefit calculations and payment worksheets completed by peers.

Research pension plan provisions and pension law to ensure accurate completion of pension benefit calculations, with ability to articulate plan provisions to participants.

Collect, review and reconcile participant data and resolve data issues.

Independently manage workload and handle multiple tasks to ensure timely completion of work assignments.

Knowledge of healthcare claims, Medicaid and Medicare.

Knowledge of healthcare benefits.

Requirements

Education:

High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.

Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.

Additional Preferences

Additional Preferences:

1 year of healthcare call center experience.

FACETS experience, preferred.

Why Join Our Team

Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.

Ascension is a leading non-profit, faith-based national health system made up of over 150,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.

Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.

Equal Employment Opportunity Employer

Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic informa…

Call Center , Customer Service

Troy, MI