TELECOMMUTE – Bolingbrook, IL
We Are Hiring
We are looking for a Contact Center Representative who combines exceptional customer service and problem-solving skills, with the ability to work both independently and as a part of a team. You should also have the time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment. It is also vital that you display exceptional verbal and written communication, interpersonal and active-listening skills, as well as the ability to prioritize issues and respond accordingly. Engage in collaborative team environment.
REMOTE Work From Home Opportunity!After successful completion of your introductory period, training and meeting applicable metrics; the opportunity to work from home may be available.Please note: candidate must live in the AMITA Health market (Chicagoland area).
Or if you prefer to work on-site, we are excited for our new location at 1000 Remington Boulevard, Bolingbrook! We are dedicated to providing a comfortable and complete workplace. Entry is access controlled with continuous common area surveillance. Personal items can be secured. Our workplace offers beautiful campus with walking trails, plentiful free parking, an on-site Caf, refrigerators and microwaves are also available, and lounge seating throughout the building.
What You Will Do
As an Associate with AMITA Health, you will have the opportunity to answer incoming calls and performs triage of inquiries.
Responds to telephone and/or Internet inquiries from customers seeking information and/or resources., following a set standard.
Collects relevant caller data to assist with measurement, tracking and reporting activities.
Track inquires, questions and answers and provide resolution.
Performs additional clerical duties as assigned.
Managing large amounts of inbound and outbound calls. This will include following communication scripts, handling different topics, and acting as a liaison between AMITA and the caller
Utilizes multiple computer systems to log and retrieve information. Enters patient information into a customer information system to register patients, schedule an appointment, verify insurance eligibility, send messages. Responds to inquiries in a prompt, accurate and courteous manner following standard operating procedures. Meeting monthly metrics and goals Proving an exceptional customer experience at every encounter.
What You Will Need
High school diploma or GED required.
1 year of healthcare experience as a Central Scheduler, Contact Center Representative, Patient Service Representative, Medical Assistant or other relevant healthcare setting strongly preferred.
Why Join Our Team
AMITA Health, one of the largest health systems in Illinois, is comprised of 19 hospitals and more than 230 sites of care. With more than 900 providers in its medical groups, 26,000 associates and 7,000 physician partners, AMITA Health serves over 6.6 million residents in the greater Chicagoland area.
We are committed to improving accessibility to healthcare in the communities we serve. We hold ourselves accountable to our patients and one another, and we work hard to treat the whole person, body, mind and spirit. Our compassionate, talented team members are the source of our strength, …
Call Center , Inbound Call , Outbound Call , Customer Service