TELECOMMUTE – US National
Billing Supervisor – Remote
Job Category:Customer Service and Claims
You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
Healthcare isn’t just changing. It’s growing more complex every day. ICD-10 Coding replaces ICD-9. Affordable Care adds new challenges and financial constraints. Where does it all lead? Hospitals and Healthcare organizations continue to adapt, and we are vital part of their evolution. And that’s what fueled these exciting new opportunities.
Who are we? We’re a dynamic partnership formed by Quest Diagnostics andOptumto combine our unique expertise. As part of the growing family ofUnitedHealth Group, we’ll leverage our compassion, our talent, our resources, and experience to bring financial clarity and a full suite of Revenue Management services to Healthcare Providers, nationwide.
If you’re looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It’s an opportunity to do yourlife’s best work.
This position isfull-time (40 hours/week) Monday ? Friday.Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (8:30am ? 8:00pm It may be necessary, given the business need, to work more than 40 hours during peak times of the year as well as possible weekends. This position is primarily remote, however, you may be needed go into the office/travel as needed for training, meetings, etc., depending on business needs. You will also be required to be fully compliant with UHG’s vaccination policy.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Successful incumbent should have prior knowledge and experience in the Healthcare and billing industry
Candidate will be responsible for managing phone metrics and ensure team is handling calls with a focus on first call resolution
Ensure best practices are followed to handle all call types related to bill balances, adjustments/refunds, payment plans, credit card payments, patient pricing, billing insurance, and other patient concerns.
Ability to analyze insurance data, trend results and summarize in detail
Work well with peers and be able to lead a team to successfully meet metrics given
Must be able to multi-task and ensure all deliverables are met timely
Ability to teach direct reports the functionality of the billing system and collection process
Needs to be technically savvy and be able to lead the team on new and improved tools for better outcomes
Ability to research issues and provide guidance and feedback to the team to assist in resolving complex billing issues and customer complaints to ensure all steps are followed for full resolution
Develop and cross train the team
Provide development plans and engage team on performance management steps when required
Deliver coaching and performance reviews to staff
Must have excellent written and oral communication skills
Candidate must have excellent follow up skills
Manage and guide a team of approx. 18-20 representatives
You will leverage your skills and have the ability to:
Multi-task and work independently and as part of a team
Demonstrate excellent communication, organization and problem solving
Accounting & Finance , Insurance , Insurance Claims , Medical Billing , Operations