Telecommute – US National
Job Title: Billing Resolution Coordinator
Department or Business Unit: Performance Support Center
Reporting Structure: Manager of Customer Experience
Employment Type: PTE/FTE
Exemption Status: Non-Exempt
Min. Experience: Entry Level
Travel Required: None
Overview of the Role:
The Billing Resolution Coordinator is an integral part of ensuring the resolution of Privia patient billing queries, showing care and concern while assisting our patients. In this role, the coordinator will research incoming patient calls using our database to reconcile, resolve, and ensure clear communication for all billing and payment related inquiries.
Primary Job Duties:
Answer high volume, inbound phone calls from patients, utilizing a cloud based phone system.
Educate our patients on patient financial responsibility surrounding deductibles, copays, and coinsurance.
Confidently inform and collect patient balances using Privia financial policy guidelines.
Research, identify and resolve patient billing queries using athena EMR database.
Successfully meet all call center productivity and quality standards.
High School Diploma required
1-2 years of full time experience in a call center customer service environment preferred; remote work experience recommended
Familiar using software such as G-Suite products
Availability to work an 8 hour shift between the hours of 8am – 6pm, Monday through Friday
Must provide accessibility to secure, quiet work space with direct high-speed internet connection to effectively work remotely
Has an understanding and the ability to comply with all HIPAA rules and regulations
Interpersonal Skills & Attributes:
Excellent written and verbal communication
Ability to interact with fellow employees and key stakeholders in a professional manner
Ability to work collaboratively
Multi-tasker, able to juggle multiple tasks at the same time.
Ability to work independently and with a team in a fast-paced and high volume environment with emphasis on accuracy and timeliness
Highly organized, high energy, and a productive person with a fanatical attention to detail
Analytical mind and are always looking for ways to improve a recurring process.
Administrative,Call Center,Customer Service,Medical & Health,Medical Billing