SYKES Assistance Services
Employee, Full-Time, Alternative Schedule
AB, Canada, SK, Canada, MB, Canada, ON, Canada, PE, Canada, NB, Canada, NS, Canada, NL, Canada – Telecommute
Bilingual Customer Assistance Representative
Location: Work from Home – Alberta, Saskatchewan, Manitoba, Ontario, Prince Edward Island, New Brunswick, Nova Scotia or Newfoundland and Labrador
Sykes Assistance Services is looking for full-time Bilingual Customer Assistance Representatives. The incumbents in this role is a problem solver who knows how to take care of people. That’s important for this role because you’ll be helping clients who are stuck; locked out of the car, flat tire on the side of the highway, possibly in the middle of nowhere and sometimes in distress. You’re understanding and patient, yet you know that helping your client means getting them back on the road as soon as possible.
To be successful, you must have decision-making skills, flexible and reliable. Excellent communication skills, being respectful with an empathetic demeanour also aid in your success on the job. You are accurate in your data entry and confident in helping people.
You know how to use a computer, and you’ve got a high-speed internet connection. You have a landline, and you’re able to comply with our work-from-home privacy and security requirements (which we’ll tell you about in the interview). You can work 8 or 10-hour shifts including days, evenings, weekends and statutory holidays.
Some benefits of working with us:
Comprehensive benefits package
Complimentary Roadside Assistance and various corporate discounts
Tuition assistance to support professional growth
Full Technology Suite supplied
Required Skills and Education
A minimum of three months of Customer Service experience
Able to read, write and speak English and French
High school diploma or greater
Bilingual , French , Customer Service