Associate Leave Rep (FMLA) – Remote
USA – Remote
Unum is a company of people serving people. As one of the world’s leading employee benefits providers and a Fortune 500 company, Unum’s financial protection benefits help protect more than 33 million working people and their families from the financial impact of illness or injury. Unum’s three distinct, but similarly focused US businesses Unum US, Colonial Life, and Starmount Life are each a market leader in making disability, life, accident, critical illness, dental, and vision insurance accessible in the workplace.
Headquartered in Chattanooga, Tennessee, Unum has significant US operations in Portland, Maine, Worcester, Massachusetts, and Glendale, California with over 35 field offices nationwide. Colonial Life is headquartered in Columbia, South Carolina with over 40 field offices nationwide. Starmount Life is based in Baton Rouge, Louisiana, and is the dental and vision center of excellence for Unum in the US.
Associate Leave Reps are responsible for understanding the FMLA and state regulations, processing of leaves, review of medical certifications, and ongoing relationship management with employees requesting leaves and their Employer contacts. The leave specialist must exercise a high level of independent judgment and critical thinking in decision making, and be fully versed on the FMLA, applicable state leave laws as well customer specific processing requirements. Partnering with other business areas (Benefits Center, Contact Center, etc.) is also important to the success of the leave management operation. This position remains under the supervision and guidance of a Trainer/Mentor.
Principal Duties and Responsibilities
Processing of new leaves and all daily follow-ups assigned
Determine eligibility and availability of leave time for each employee requesting leave for FMLA, State, and applicable Corporate protections
Determine and generate appropriate communications to comply with FMLA regulations and customer procedures
Review medical certifications and other documentation submitted; consult with Nurse Case Manager and IME unit if needed
Determine the appropriate status of leave under FMLA and state leave regulations taking into consideration regulatory requirements, company-specific requirements, and analysis of documentation received (medical, legal, etc.)
Communicate medical or absence information with other internal units (STD, Intake)
Management of a leave through duration, reporting status to Employer, employee and other internal units
Respond to leave questions and issues from employees or Employer contacts
May perform other duties as assigned
Successful completion of the Leave Management training program, passing score on the final exam and quality audit and mentor sign-off.
4-year degree or similar experience preferred
Strong interpersonal skills and customer relationship skills
Strong business communication skills (telephone, e-mail, written)
Knowledge of Windows; general keyboard and computer skills (Word, Excel, Access)
Decision making and analytical skills
Attention to detail and organizational skills
Understanding of STD processes and workflows and insurance industry preferred
Administrative , Legal , Medical & Health