Associate Account Manager Employee

Tinuiti

Employee

TELECOMMUTE – US National

4/30/22

Job Description

Title: Associate Account Manager

Remote

Retail Operations Division Any US Based Location / Remote Full Time

OurAssociate Account Managerwill support the day-to-day lead for both the Senior Account Manager and the client. TheAssociate Account Managerwill be responsible for supporting the client relationship; understanding the clients’ business issues and goals and helping to achieve them as well as supporting the overall strategic vision. This role will take ownership of daily project and process management functions as well as operational excellence for the clients.

Essential Functions:

Support all cross division client communication, projects, and deliverables

Proactively assist in the maintenance and enhancement of the client’s brand and product on Amazon

Ensure & facilitate cross channel communication both internally & externally (Agendas, Actions Items/Follow Ups, Client Updates, etc)

Perform audits of client catalog data and make updates to enhance SEO and the customer experience

Troubleshoot operational challenges

Assist in deck creation for client presentations (QBR’s, Monthly/Campaign Recaps, etc) with data collection and analysis, and to ensure that formatting, grammar and flow of content is accurate and on-brand

Utilize BI Analytics and other performance dashboards to provide data insights, find areas of opportunity, and drive client performance

Process large data files with the use of Excel and Google Sheets to create customized reporting

Identify opportunities for process improvement to simplify the path forward

Core Competencies:

Learning on the Fly- Learns quickly when facing new problems, relentless learner, open to change, improves, enjoys challenges and finding solutions

Customer Focus- Dedicated to meeting and exceeding expectations to customers, establishes and maintains effective relationships with customers

Peer RelationshipsFinds common ground/solves problems for the good of all, solves problems with peers, is a team player, collaborates and supports peers

Personal LearningAdapts personal, interpersonal, and managerial behavior based on the needs of a diverse client base and dynamic strategic objectives. Seeks feedback, adjusts

Attention to DetailThorough review of materials and QA of important documents/communications

Time Management- Uses time effectively and efficiently; able to identify and establish priorities; gets more done in less time than others; seeks a broader range of responsibilities

Proficient in Excel and PowerPoint; preferred strength in data analysis for business

Organized, with an ability to prioritize time-sensitive assignments

Flexible and can deal working in an autonomous environment

Account Management , Internet & Ecommerce , SEO & SEM

US National