Telecommute – CT
Virtual, CT, United States of America
We Believe in Better!
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.
At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.
Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making a positive impact on enhancing the quality of life to help make this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives.
What success looks like in this role:
More than 2 years of relevant exposure/experience in application packaging technology.
Perform QA testing, Coordinate UAT
Maintain support manual and documentation
Have a clear understanding of the business expectations and open to be flexible to work in shifts and off business hours whenever the situation/business demands so.
Efficient in handling customer interactions or any client facing roles and equally a strong technical expert
Ability to provide solutions for any complex situations. Own up and lead from the front.
Should contribute towards improving productivity efficiencies
Work with the SMEs on any new technologies, processes and roadmap
Have a good understanding of the business, SLAs and KPIs
Drive escalations to closure
Own application delivery and ensure that all the requests are delivered on time and with the quality as defined in the objectives.
Should have a very good understanding of the processes and should ensure 100% compliance.
Good understanding of the ITIL processes.
Possess good knowledge on deployment tools (e.g.: Altiris) and technologies and should be able to work with dependent teams in identifying and troubleshooting any package related issues.
Assess, identify and implement automation opportunities which bring in improved efficiencies.
You will be successful in this role if you have:
Requires a Bachelor’s degree and a minimum of 2 years’ experience
Requires knowledge and experience in own discipline; still acquiring higher level knowledge and skills
Builds knowledge of the organization, processes and customers
Solves a range of straightforward problems
Analyzes possible solutions using standard procedures
Receives a moderate level of guidance and direction
Desired technical skills
Installation Script writing
Understanding of client elevation (UAC, etc.)
Compatibility resolutions (Windows, browsers, Citrix)
Application and OS Conflict management, including Merge Modules
Exposure to / Experience in some of the below application packaging technologies
Wise Package Studio
Flexera Admin Studio
Symantec Workspace Virtualization
Wise Conflict Manager
Application Virtualization (AppV, ThinApp, XenApp, etc)
Application Compatibility/Assessment (ACT, APPDNA, ChangeBase)
Exposure to some of the below scri…
Software Development , QA & Testing , Computer & IT , System Administration