Travel Leaders Corporate
Apollo Corporate Travel Specialist
Job Locations: US-Work from Home
Job ID: 2019-1707
Division: Travel Leaders Corporate
# of Openings: 1
Category: Travel Agent
Offer best in class travel consultation to Travel Leaders clients. Quote and book accurate domestic & international, car and hotel reservations, insuring all corporate travel policies are followed.
Service inbound corporate and government travel requests.
Delivery extraordinary customer service to all travel leaders clients.
Greet all clients with enthusiasm.
Provide consultative service to travelers and travel arrangers throughout the booking process.
Complete all reservations in an accurate and timely manner, insuring all corporate travel policies are followed.
Follow applicable guidelines around Federal and State travel requirements, including the Fly America Act.
Secure the lowest air/car/hotel rates available at time of booking.
Utilization of client and Travel Leaders negotiated programs when applicable.
Utilize GDS low fare search capabilities.
Maintain goal expectations in the following areas:
Productivity measured by transactions per day.
Quality minimal customer service issues.
Customer experience measured through call monitoring performance.
5 years’ travel selling experience
5+ years’ customer service experience, preferably in the travel industry
Exceptional/above & beyond, proactive customer service approach
Excellent travel industry knowledge
Mastery in Apollo GDS, with experience in multiple GDS’
GDS formats, short cuts, enhancements, pricing.
Customer Service , Sales , Travel & Hospitality