Employee, Full-Time, Part-Time
Canada, Mexico, Brazil, Colombia, Argentina, Costa Rica, Jamaica, Panama, Trinidad and Tobago, Dominican Republic, Chile, Ecuador, Barbados, Antigua and Barbuda, Uruguay, Honduras, Guatemala, Virgin Islands (U.S.), Nicaragua, Grenada, or US National
Unsettled Admissions Associate Position
Full-Time / Part Time Positions
Location: Remote (GMT or Western Hemisphere preferred)
Always dreamed of inspiring others to explore the world through experiences that challenge and inspire them? Are you the kind of person whose energy, excitement, and passion for embracing the unknown is both genuine and contagious? Do you love connecting people to their passions, and possess the unique ability to talk with and genuinely relate to almost anyone?
If this sounds like you, then read on. Unsettled is hiring for an Admissions Associate to speak with and onboard applicants for Unsettled’s values-driven experiences that operate around the world.
WHAT IS UNSETTLED?
Unsettled is a space for those who embrace the unknown and value meaningful human connection. Who believe that feeling a little bit unsettled is a positive impulse for change, innovation, and exploration.
We curate travel experiences, adventures, and programs for today’s creative professionals who seek to take their work, life, and growth beyond traditional borders. Unsettled’s retreats and programs are for those who need to take the time and space to break out of their routine, have an intentional transition from one chapter to the next, and bring their ideas and dreams into fruition.
POSITION OVERVIEW & RESPONSIBILITIES
The Admission Associate is the first and primary point of contact for our applications from all over the world, and he or she will be responsible for thoroughly vetting each applicant, explaining the Unsettled experience clearly, assisting them in determining if Unsettled is a good fit for them, answering questions, setting expectations around what Unsettled does and does not curate, providing valuable insight, and following through diligently on next steps.
In short, we are searching for a master communicator who enjoys speaking to people and has an internal engine that drives them to follow through and get work done. The Admissions Associate workflow and responsibilities will include but not be limited to:
Hosting 30-40 calls with Unsettled applicants per week, to start.
Managing the progression of each conversation and keeping our CRM up to date.
Maintaining excellence and professionalism on each call.
Being knowledgeable, energetic and versatile enough to excite our applicants to sign up.
Initiating calls on time, with reliable wifi and in a quiet setting.
Answer questions honestly, set expectations realistically, while exciting the applicant to join us.
Determining which applicants are a fit or not and responding appropriately.
Being a resource to applicants post-interview who may have questions or concerns via email.
Weekly reviews with our Head of Admissions and regular communications with other team members.
On a typical day, an Admissions Associate can expect to take about 8 calls per day plus some administrative work which will total anywhere between 6-8 hours per day.
WHO ARE WE LOOKING FOR?
This isn’t just another 9-5 sales job. We’re looking for someone whose life experience, values, and ethos fit the Unsettled mold.
You bring a natural sense of excitement.
You know how to use energy and excitement to get people on board. You’re the person who’s always convincing your friends to join on your next crazy adventureand they do it.
You know how to guide a conversation:
You have experience in sales, interviewing, or admissions, and know how to guide conversations down the path to your desired outcome. You know how to speak confidently at the right moments, but more importantly you know how to listen and respond accordingly.
You can communicate efficiently while being friendly:
Efficient communications is a major part of this position. You will be in contact with our applicants daily. This will require diligent follow-up, fast replies, and strong expectations setting. At the same time, you’ll have to be conversatio…
Call Center , Inbound Call , Outbound Call , Sales , Telemarketing , Travel & Hospitality