University of Maryland University College – UMUC
Employee, Full-Time, Alternative Schedule
US National – Telecommute
Admissions Associate Advisor – Remote
Office of Strategic Enrollment Management
Location: Stateside Remote
Exempt, Contingent II, Full-Time, Pay Grade 1.1
University of Maryland University College (UMUC) seeks an Admissions Associate Advisor – Remote in the Office of Strategic Enrollment Management for a 100% remote role working from home. Reporting to the Assistant/Associate Director, the Admissions Associate Advisor – Remote will use strong critical-thinking skills to help a diverse population of adult learners overcome a myriad of obstacles to fulfill their educational objectives. The successful candidate will use strong critical-thinking skills to help a diverse population of adult learners overcome a myriad of obstacles to fulfill their educational objectives. Successful candidates enjoy working in a high energy, fast-paced environment, demonstrate enthusiasm and initiative, and possess excellent interpersonal skills and the ability to establish rapport with prospective students. Successful candidates enjoy speaking with students via phone, as they are expected to service and support students in a high call volume environment daily.
SPECIFIC RESPONSIBILITIES INCLUDE:
Provide outstanding service by responding to prospective student inquiries, through telephone, email, in-person, or other communication channels.
Reach out to and maintain relationships with prospective students by establishing rapport and trust, educating them on UMUC programs and admissions requirements, and assisting prospective students through their application and first enrollment process.
Guide prospective students through their decision-making process by engaging in a consultative dialogue to explore and uncover student needs and concerns, presenting information in a professional, articulate, and confident manner, and effectively communicating the value proposition of the university.
Proactively engage with prospective students and help them overcome potential barriers within the student enrollment process.
Contribute to individual, team, and unit goals on a daily, weekly, monthly basis so that new student growth targets are met.
Maintain a productivity rate of 80% or higher, and consistently demonstrate high quality customer service.
Accurately document, maintain, and track all prospective student and applicant interactions, information, and progression through the new student enrollment process in the CRM system.
Serve as the prospective student’s liaison to help assist them through various student services-related issues, i.e., UMUC Undergraduate/Graduate Schools, Financial Aid, Student Accounts, Registrar’s Office, etc.
Evening, weekend hours and possibly holidays may be required at times based on business need.
Perform other related duties as assigned.
REQUIREMENTS TO BE ELIGIBLE FOR 100% REMOTE ROLE:
Candidates must provide documentation that confirms their address is 35 miles or greater from 1616 McCormick Drive Upper Marlboro, MD 20774
Home worksite furniture and equipment shall be provided by the Candidate.
UMUC will provide necessary office supplies, a laptop, monitor and headset.
Network communication to non-public UMUC online information technology services and data shall be made only through the use of the UMUC Virtual Private Network (VPN) to ensure data is transmitted through encrypted channels and proper authentication.
All computing equipment that is used, whether purchased by UMUC or the individual, must be connected to broadband internet through an Ethernet connection. Any wireless network security features must include encryption and a user-supplied wireless access key or password.
Candidates may not perform personal business during scheduled work hours with the exception of non-work time, such as scheduled breaks.
Candidates are required to make and maintain alternative childcare or other dependent care arrangements to permit concentration on work as…
Administrative , College & University