Manager, Family Engagement Case Manager
Employee
TELECOMMUTE – US National
2/19/2024
The full Job description is on the original job post.
Manager, NICU Family Engagement (NICU Case Manager)
United States
Your north star:Lead Pomelos program to support NICU families across the care continuum, strengthening families ability to care for their infant and reduce avoidable NICU days, readmissions, and costs.
In this role, you will build on and operate Pomelos NICU family engagement program by providing direct family support, collaborating with internal and external stakeholders, and effectively closing the loop and tracking care for families. Specifically, you will:
Serve as a central point of contact for NICU families throughout the care continuum
Support families during NICU stays, leveraging evidence-based family engagement programs to support and empower families to care for infants during and after their NICU stay
Lead patients through a NICU discharge checklist to prepare for a timely discharge
Support families with transitions home, including working with hospital discharge coordinator and patient leading up to and in the days of transition
Follow up after discharge to connect families with resources and support, ensuring their ability to stay home and reduce avoidable readmissions
Leverage strong project management and cross-functional collaboration skills to coordinate with internal and external teams, ensuring NICU families are well-supported from admission to discharge
Collaborate with other Pomelo clinicians, including neonatologists, lactation consultants, perinatal mental health specialists, to ensure that evidence-based protocols are utilized in treatment plan
Use various data sources (HIE, patient reports, care team collaboration, claims) to identify and track patients in the NICU
Collaborate with health plan case managers and/or hospital discharge coordinators as appropriate to minimize duplication and ensure communication
Who you are
5+ years progressive work experience in a Level IV Neonatal Intensive Care Unit
5+ years of progressive work experience as a NICU Case Manager
Proven track record of connecting with and engaging patients with empathy in difficult times
Passion for working directly with patients and families and deep experience working with vulnerable populations (e.g., effectively engage multilingual families through language line)
High accountability and strong project management skills, with proven track record of tracking and owning follow-up across multiple teams
Extremely organized with meticulous attention to detail
Ability to track and clean data in Excel and use formulas/pivot tables to aggregate data results
Strong cross-functional partner; pleasantly persistent, with demonstrated ability to lead without authority across functions and teams
points if you have the following
Bachelor’s degree in healthcare administration, nursing, or a related field. Master’s degree preferred
Prior experience building national-scale clinical programs
Certification in case management
Why you should join our team
By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve. And you’ll learn, grow, be challenged, and have fun with your team while doing it.
We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putti…
Medical & Health , Case Management , Health Administration
Click here to apply! https://www.pomelocare.com/careers?gh_jid=5029615004